Refund and Returns Policy

We want you to be completely satisfied with your purchase of our window film products. If for any reason you are not satisfied, we offer a refund and returns policy as outlined below.
awindowfilm

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you need to return a product for any reason other than a refund, please contact us at [insert contact information] and provide us with your order number, the reason for the return, and your contact information.

We will provide you with a return authorization number and instructions on how to return the product. Please note that you are responsible for the shipping fees associated with the return.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us at [insert contact information] within 3 business days of receiving the product.

We will provide you with a return authorization number and instructions on how to return the product. Once we receive the damaged or defective product, we will inspect it and process your return or replacement within 7-10 business days.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.